The BSI website uses cookies. By continuing to access the site you are agreeing to their use. ISO certification gets your quality management system recognized globally. Demonstrate your compliance and commitment to industry-respected practices; stay competitive; and open up new business opportunities.
We make the certification process simple. After we have received your application, we appoint a client manager who will guide you and your business through the following steps. We use accelerated learning techniques to make sure you fully understand the ISO standard. While it is helpful to have an individual assigned to the success of the ISO certification process, it does not require a full-time hire. Small businesses, especially, are concerned about the cost to get ISO in Canada certified, and adding a whole new position is usually out of reach for them, financially.
We assure you the best available solution market, you can feel free to contact us. ISO Certification. ROHS Certification. SA Certification. GMP Certification. Are you facing problems in corporate recognition? Learn More. Enhanced Performance. Do you wish to increase process efficiency and effectiveness? Discuss your Requirement. Business Expansion. Do you wish to expand your business in international markets?
Profit Maximization. Do you wish to increase bottom-line of your organization? Which industries are eligible for ISO implementation in Canada? DO use layout that's visually appealing and easy to understand. DON'T include time-consuming references to other documents.
DON'T include bureaucratic requirements, requirements that are not suitable for your company's circumstances or culture, or requirements that hinder your business operations and productivity. The requirements on document control in clause 7. It's the ideal procedure to start with before addressing the remaining requirements.
Whenever you see record keeping requirements, consider if a form or checklist could be useful. Preparing all ISO documents is quite time consuming, complicated, and prone to mistakes. But don't worry, there's a shortcut — documentation templates.
These pre-written documents are designed to be tailored to your company's needs; the included customization instructions show you how. Templates are a core component of certification toolkits, and consultants use them as well. Since their quality varies widely, due diligence is needed. Base your evaluation on the above documentation tips and pay particular attention to the extent of the customization instructions.
During the implementation phase you will introduce your procedures to affected employees and help them adjust and improve their work processes accordingly. ISO implementation requires virtually all employees to change the way they work to some extent for example, how they use documents. To make your quality management system succeed, there needs to be an incentive to adopt new work processes.
It's essential that your new procedures are efficient, non-bureaucratic, and user-friendly. Introduce staff to one procedure at a time, starting with document control.
Depending on the size of your company, you could explain the requirements in staff meetings, or use a trickle-down approach where you leave the explanations to department managers. Implementing the procedures creates opportunities for process improvement. Empower staff to redesign their work processes along the new ISO requirements.
This will create motivation, lead to improved processes, and the ISO procedures will be adopted almost automatically. Teams start by visualizing their existing work processes through process maps on a white board. These flowcharts will help to identify how different functions interconnect, and where bottlenecks, repetition, and delays occur. Once there is consensus on improvements, the redesigned workflows should be documented.
Work instructions are step-by-step directions on how to perform an activity. The ISO standard requires them where they add business value. This could be in the case of rarely-performed or high-risk activities, or work carried out by temporary or untrained staff.
Work instructions should be written by staff who actually perform the work. Any format will do if it's useful to the user, including text, flowcharts, pictures, screenshots and even videos. At least initially, you should review work instructions to verify compliance with ISO and your new procedures. ISO includes numerous record-keeping requirements.
As ISO requirements are gradually incorporated into daily business activities, records should be generated. Auditors will review records when verifying compliance with the standard. You aren't certified yet — but ISO could already pay off in marketing. You might even be able to satisfy potential customers who made accreditation a prerequisite. Inform your customers now of your pending accreditation.
Add substance by describing your QMS, summarizing your procedures, and announcing your planned certification date. Users of our certification system simply use our special quality manual template for this purpose.
Internal audits are self-inspections to check if your ISO system is effectively implemented. During the audit, work processes are observed, management and staff interviewed, and records examined. The objective is to verify compliance with ISO , as well as with your procedures and work instructions.
Internal audits are conducted prior to achieving certification, as well as periodically thereafter. Internal audits are typically performed by employees who take on the auditor role as an additional responsibility.
Some companies prefer to outsource the audit program. When setting up your audit program, you develop an audit schedule and methods to plan and prepare your audits. You'll also prepare documents, forms and checklists that support your audits.
It's easy with an audit toolkit. You'll also appoint one or more auditors. Small businesses typically have the ISO point person, quality manager, or a safety inspector perform internal audits. Larger companies often appoint an audit team. Usually, the auditor role is an additional responsibility to regular job duties.
Auditors need to be familiar with the ISO standard, be able to verify if its requirements are effectively implemented, and have otherwise good auditing skills. They also need to be able to report audit findings and follow up on corrective action. Auditors at small companies could take an inexpensive online auditor course though at least one individual should be trained as lead auditor. Larger companies that appoint a team of auditors benefit most from a remote or on-site custom course that combines lecture with supervised audit activities at your own company.
Internal audits can be leveraged as a training tool to support the ISO implementation. You can use them to train management and staff in your new processes. Therefore, the best time to start auditing is during Step 3 - Implementationd. Initially, you might focus your audits on particular requirements or procedures. Later, you'll audit entire work processes.
In order to be considered for ISO registration, you have to successfully conclude one complete internal audit. A complete audit covers your entire ISO quality management system, but not every department needs to be checked for compliance with every requirement.
Also, the audit doesn't need to be conducted as a single event but can be split into several partial audits. You could, for example, focus on a particular department or process at a time. Another alternative is to outsource this audit to our experienced lead auditors. This way you can be confident that each and every issue with your quality management system gets identified.
We'll even guarantee that you'll pass your subsequent certification audit. Once your business has been audited against all ISO requirements and any identified nonconformities have been addressed, your company will be ready for the certification audit. In order to gain ISO certification, your company needs to undergo a certification audit conducted by an independent, third-party auditor.
This assessment is similar to your internal audits but scope and number of audit days are regulated. Once your company successfully completed the audit and addressed any identified nonconformities to the satisfaction of the auditor, the ISO certificate with 3-year validity can be issued.
Before the certification audit can be conducted, it is necessary for your company to complete a full internal audit and accumulate enough records for the auditor to verify effective implementation of your quality management system and adherence to all ISO requirements.
Often months worth of records are enough. The ISO registrar is the independent entity that sends the auditor or audit team and issues your certificate.
Reputable registrars are accredited by a national accreditation board. Start your search on the internet or get several custom quotes through our free registrar finder service.
Compare the candidates and evaluate them against your company's criteria. A good DIY toolkit or consultant will help with the selection process. Preparing for the certification audit is a good opportunity to check work areas and tidy up.
Be particularly wary of outdated or uncontrolled documents floating around. It's also important to prepare your staff to face the auditor. Explain how to interact with auditors and answer their questions truthfully without volunteering additional information. Rehearse typical auditor questions and how to answer them, including: "How do you know that you perform your work correctly? Preparation activities should be conducted during the day s leading up to the audit.
Good consultants can help with the preparation. If you are implementing ISO by yourself, consider showing your staff a short explanatory video ; also, a good certification kit should include preparation instructions and tips.
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